/ support
Let's get you unstuck.
Kivlo is in beta. These steps help identify a build, payment or release problem without exposing your private information.
Email hello@kivlo.devPayment completed, credits missing
Refresh the studio balance. Check that you signed in to the same account used at checkout. If the credits still do not appear, contact support with the receipt reference and payment date. Do not purchase again to fix the missing balance.
A build or update failed
Open the project activity details and Readiness checks. Include the project ID from the workspace URL, the error text and what you expected. A blocked check needs configuration or runtime testing; it is not a successful check. Keep the source or last working version while the issue is investigated.
Cancellation or a refund request
Open the studio balance menu and choose Manage billing / cancel subscription. Stripe shows the effective cancellation date before you confirm. Cancellation does not automatically refund a previous payment or erase your remaining credits. For a refund request, contact support with your account email and Stripe receipt reference. Never send card details.
Publishing or mobile release setup
Open Publish for your project's available destination and remaining requirements. A shareable preview is not a hosted production release or a signed mobile app. Store accounts, native builds and external hosting may have separate requirements and costs.